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Cat casino online

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The complaint was consequently rejected. The player from the United States is complaining about the lengthy verification process. We rejected the complaint because the player stopped responding. The player from Kentucky has requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player stopped responding to our messages and questions.

The player struggles to verify his account as his documents disappeared. The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings. The complaint will be now closed as the player stopped responding. The player from the US lost his winnings due to a combination of play with mixed funds and deposit chargeback. The player from US tried to withdraw his bonus winnings, but the casino accused him of creating multiple accounts. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved. We closed the complaint as resolved since the player has finally received his winnings.

The player from the United States has requested withdrawal three weeks ago. The player from the US has been waiting for his withdrawals for 2 months. The issue was successfully resolved and the winnings withdrawn. The complaint was rejected as the player stopped responding. The player from Switzerland is experiencing difficulties withdrawing his funds.

The player from US has been waiting for winnings since November. The issue was succesfully resolved, the player received their winnings.

The player from the US was struggling to withdraw her winnings. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The player from the United States had requested a withdrawal almost two weeks ago. The complaint has now been resolved and the player has received their payment. The player from United States has requested withdrawal a month ago. It has been pending since.

The casino managed to pay the winnings and the complaint is now resolved. AFter contacting the casino representative, the problem was quickly resolved.

The player from United States was prompted to provide additional documents for the KYC, even though her account had been verified in the past. The casino later informed us that the player passed the KYC and her withdrawal was successfully processed. There were no further updates from the player.

Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from South Africa has tried to redeem an advertised bonus without being successful. After a closer examination, we ended up rejecting this complaint as unjustified. The player from Singapore is experiencing difficulties withdrawing his winnings from a free bonus. The player from United States is experiencing difficulties withdrawing their winnings. The player managed to receive his winnings and the complaint is resolved. The player from the UK is experiencing difficulties withdrawing funds.

Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved. The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted. The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account.

The player from United States had requested a withdrawal over a month before submitting the complaint. The player confirmed she had received her funds a month later. The player from United States had requested a withdrawal more than a month before submitting the complaint. The player received his winnings 7 weeks later.

The player from the United States has been trying to contact casino support without being successful. The complaint was resolved, the player received his winnings. The player from United States had his account blocked without further explanation.

Casino provided relevant evidence that player had multiple accounts so we are forced to reject this complaint. The player from United States is experiencing difficulties withdrawing his winnings. Casino provided us with relevant proof that player was using "mixing funds" and have multiple active accounts. After completing wagering requirements, the player from Spain has been rejected with his request to withdraw bonus winnings, due to country restriction.

The player activated multiple bonuses in a row using promo code from third party websites. Therefore we rejected this complaint. No other details are available ever since. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.

The check would have expired soon and there is no response from the casino still. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so. Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped.

No more details are available after that. After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around. The casino never reacted to this case and it remains unresolved. After the player requested withdrawal, their account got closed without an explanation from the casino. Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account which they suggested and this bank was also not supported.

After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved. The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months. Bossman did receive his first payment so we highly believe that he did receive the rest of his money.

The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michelle an email about her receiving the last withdrawal in a few days. However, they received the previous payment with the delay, this one was likely to be paid with delay as well.

There is no further update about this case. She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too. There is no update if the player received the rest of the winning.

The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.

We believe that the player received her money at last. The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.

After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.

Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid. The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.

Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. There is no further information on this case. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.

There is no new information about this case. In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. The player from the US had experienced issues with site accessibility after making a withdrawal request.

After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino. The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint.

The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. The player later confirmed that he had received his payout, and the issue had been resolved. The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. After we contacted the casino, its representative promised to look into the matter to assist the player.

In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved. The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found. The player from South Africa is complaining about the lengthy verification process. The player provided this, and after some time, received their payment. The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification.

It has been received. The player from Arizona has been waiting for the withdrawal since February. The casino representative managed to assess the situation and the player was able to receive her withdrawal.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. Two weeks later, the player confirmed she received the payment. After some delays the player was able to receive her funds and the complaint is resolved. The player from Austria has completed wagering for a Free Chip and requested a withdrawal.

Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player.

Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino.

He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more.

Following the re-verification and our intervention, the player reported that he was finally paid out. The player had provided all necessary documents for account verification, including ID and proof of address.

However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout.

After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting.

After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved. The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation.

The player resubmitted a withdrawal request and was seeking help in resolving the issue. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved. The player from Japan was struggling to complete her account verification. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. The player has confirmed receipt of the payment, so we closed this complaint as resolved. The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us.

The casino informed us they paid the winnings and the player. The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint.

The player has confirmed that he has received the payment, so the complaint was resolved. The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint.

Four weeks later, the player informed us that the withdrawals had been processed and successfully received. The player from United States has requested a withdrawal almost a month ago.

After investigation, she has received her winnings. The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved. The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days.

The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal. They later claimed that they had the wrong rules in the system.

We had contacted the casino for clarification and they acknowledged an error on their part. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. The player later confirmed that all her payments had been received.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino.

The player from the US was not able to withdraw his winnings. The player has received the payment, and the complaint was closed as "resolved". The player from Canada has been waiting for his winnings since September. The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The player received their winnings 2 months later. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review.

The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The player from Virginia had faced persistent withdrawal issues with the casino. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The complaints team marked the issue as resolved. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction.

Later, the player confirmed that the withdrawal was successfully paid. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved. The complaint was resolved as the player got paid out from the bonuses.

The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. The player struggled to withdraw his balance as the casino is keep requesting new documents. The player from United Kingdom has requested a withdrawal a week ago. The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet.

The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future. The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino.

The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds.

The complaint was marked as resolved by the Complaints Team. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue. The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process.

Eventually, the player confirmed that the funds had cleared in their account, resolving the issue. The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal.

The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue. The player from California had requested a withdrawal prior to submitting this complaint. Despite assurance from the casino for a specific date, the payment had been delayed further.

After our intervention and communication with the casino, the player finally received her withdrawal. The player has received the funds, and the complaint was closed as "resolved". We ended up closing the complaint as resolved since the player confirmed a successful resolution.

The player from the US is experiencing difficulties with the withdrawal of his winnings. The complaint was reopened and the issue has been resolved successfully. The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved. The player from the US has been waiting for his winnings since November. The player from the US requested a withdrawal almost two weeks prior to submitting this complaint.

The player has received the payment and the complaint was closed as "resolved". The player from Arizona has been waiting for a withdrawal for less than two weeks.

The player confirmed the payment was received and the issue was resolved. Через телефон участник может:. Администрация предусмотрела резервный вариант на случай технических проблем. Вход через зеркало казино Кэт можно осуществлять с любого устройства, подключенного к интернету. Актуальные адреса нужно узнавать в саппорте и официальных пабликах компании в соцсетях. Для внесения денег на счет и вывода выигрышей участник должен иметь заполненный профиль.

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Подробности нужно узнавать в службе технической поддержки. Максимальный срок ожидания — трое суток с момента подачи заявки. Если он превышен, нужно обращаться в саппорт. Для связи с операторами доступны такие способы:. Чтобы получить ссылку на загрузку файла, нужно написать оператору техподдержки казино. Для установки клиента на телефоны Android предварительно следует изменить настройки. Нужно перейти в раздел «Безопасность» и дать разрешение на инсталляцию из неизвестных источников.

Установка клиента занимает от десяти секунд до одной минуты. Никаких дополнительных разрешений давать не надо. Внимательно читать правила и четко им следовать. С победителем администрация свяжется через Личный кабинет. Посмотреть статус платежа в разделе «Кошелек». Если перевод долго не обрабатывают, нужно написать в техподдержку. Если есть профиль на компьютерной версии, с телефона нужно регистрироваться заново? Приветственный бонус.

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По каждому событию представлены описания с правилами. Система купонов позволяет участникам получать дополнительные бонусы казино Кэт. В Личном кабинете пользователя есть одноименная вкладка. На ней приводится информация о доступных акциях.

Рядом форма для промокода. Действующие комбинации можно найти на официальных ресурсах казино: в пабликах в соцсетях и в электронных письмах от администрации. Каждый бонус-код активируется однократно. Азартные развлечения на реальные деньги на площадке доступны только зарегистрированным пользователям.

Для создания игрового аккаунта установлены правила и ограничения. Клиентами площадки могут становиться только совершеннолетние. Это условие вызвано требованиями закона и международных правил проведения азартных игр в интернете. Лицензионная площадка всегда их соблюдает. Поэтому в любой момент может проверить возраст участника, попросив подтвердить личность. Второе условие — запрещено регистрировать несколько аккаунтов одному человеку. Причина — бонусы для новичков, фриспины и процент к депозиту, получить которые можно только раз.

Чтобы избежать злоупотреблений и вводится это правило. На указанный e-mail придет ссылка для активации учетной записи. Если использовался телефон, будет отправлено SMS с кодом, чтобы подтвердить профиль. Нужно обратить внимание на выбор валюты. По правилам площадки изменить решение в дальнейшем нельзя. На сайте поддерживается восемь видов национальных валют. Играть бесплатно в игровых автоматах в казино Кэт в году можно без регистрации.

Но для того чтобы делать реальные ставки и выводить средства, нужен действующий аккаунт. Подтверждение личности пользователя — необязательная процедура. Но в случаях, когда у администрации возникают сомнения в возрасте участника, она просит пройти идентификацию. Для этого нужно:. Проверка информации участника занимает до 24 часов. О результатах можно узнать в Личном кабинете. По завершении регистрации можно зайти в Личный кабинет. В разделе «Бонусы» собраны доступные награды.

Здесь же находится форма для применения промокода. Информация о бездепозитных фриспинах приходит в раздел «Сообщения». Чтобы использовать награду, нужно открыть вкладку «Бонусы» и на карточке акции нажать «Получить». Сайт полноценно работает на компьютерах и портативных устройствах iOS, Android. Вариант площадки для мобильных ничем не отличается от полной версии. Через телефон участник может:. Администрация предусмотрела резервный вариант на случай технических проблем.

Вход через зеркало казино Кэт можно осуществлять с любого устройства, подключенного к интернету. Актуальные адреса нужно узнавать в саппорте и официальных пабликах компании в соцсетях. Для внесения денег на счет и вывода выигрышей участник должен иметь заполненный профиль.

Минимальная сумма депозита — 50 рублей. На вывод можно ставить от 1 за операцию. Максимальные лимиты выплат зависят от статуса игрока в программе лояльности:. Если поставленная на вывод сумма превышает 60 рублей, администрация может запросить верификацию. Комиссия на депозиты отсутствует.

Игрок должен поставить внесенную сумму в тройном размере. После этого комиссионные с выводимых денег также не удерживаются.

От способа может зависеть ограничения по минимальной и максимальной суммам. Подробности нужно узнавать в службе технической поддержки. Максимальный срок ожидания — трое суток с момента подачи заявки. Если он превышен, нужно обращаться в саппорт. Для связи с операторами доступны такие способы:.

Чтобы получить ссылку на загрузку файла, нужно написать оператору техподдержки казино. Для установки клиента на телефоны Android предварительно следует изменить настройки. Нужно перейти в раздел «Безопасность» и дать разрешение на инсталляцию из неизвестных источников.

Установка клиента занимает от десяти секунд до одной минуты. Никаких дополнительных разрешений давать не надо. Внимательно читать правила и четко им следовать. С победителем администрация свяжется через Личный кабинет. Посмотреть статус платежа в разделе «Кошелек». Если перевод долго не обрабатывают, нужно написать в техподдержку. Если есть профиль на компьютерной версии, с телефона нужно регистрироваться заново? The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us.

However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue. The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The player has received the funds, and the complaint was closed as "resolved". We ended up closing the complaint as resolved since the player confirmed a successful resolution.

The player from the US is experiencing difficulties with the withdrawal of his winnings. The complaint was reopened and the issue has been resolved successfully. The player from the US is experiencing issues withdrawing his winnings from the casino.

The player confirmed the issue was resolved. The player from the US has been waiting for his winnings since November. The player from the US requested a withdrawal almost two weeks prior to submitting this complaint.

The player has received the payment and the complaint was closed as "resolved". The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. The player from the US requested a withdrawal, but it has not been processed.

The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation.

At this point, the player stated that they considered the matter to be resolved. The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved. The player from the United States has requested a withdrawal ten days prior to submitting this complaint.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino. The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago.

It has never been received. The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.

The player from United States is complaining about lengthy withdrawals. The complaint was resolved after the player received his winnings. The player from United States has requested a withdrawal almost two months ago. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin. The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation. The complaint got resolved. The player from Austria is having difficulties withdrawing his winnings for an unknown reason.

Player got his winning from no deposit bonus. The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago.

Unfortunately, she has never received any funds. Despite having her withdrawal approved since March 14, , and daily email communication, she had not received her winnings. Upon our request for more information, she had responded affirmatively but did not clarify which questions she was answering.

We had extended the response time by 7 days, but the player did not provide further details. Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from the United States had experienced a delay in his withdrawal process at the online casino.

Despite having withdrawn successfully before and having passed the KYC verification, his withdrawal had not been processed within the promised timeframe. After our intervention and communication with the casino, the player confirmed that the withdrawal had been successfully completed. The casino also confirmed the successful transaction. The player from the US had had issues with delayed withdrawals at an online casino.

After winning on slot games, he had attempted to cash out his winnings multiple times but had not received the funds. The player had contacted us for assistance, and we had gotten in touch with the casino. However, the second withdrawal had faced delays, and after updating his Bitcoin address, it had also been approved. The player had then successfully received all his winnings. We had marked the complaint as resolved.

The player from California had submitted a withdrawal request less than two weeks before contacting us. The player had verified his account and had been approved for withdrawal, but was experiencing delays.

He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. On her second withdrawal request, her VIP3 status had been demoted to Depositor, and her withdrawal request was stuck on pending.

Customer service had been unresponsive to her inquiries. We had requested more information from the player and contacted Ruby Slots Casino for clarification. The casino representative had assured the payment would be processed soon.

Despite no communication from the casino about her demoted VIP status and delayed withdrawal, the player confirmed she had received her winnings. The player from the Netherlands had been waiting for a withdrawal since January 24th, amounting to three weeks of delay. However, the casino had claimed that they had not received the necessary documents for verification. After several back-and-forths, the casino had finally acknowledged receipt of the documents but had claimed that they lacked a valid method of payout.

The player had provided her bank details and after further communication, the casino had confirmed that the payout information was on file and payment was pending. The player later confirmed receipt of her winnings, leading to the resolution of the complaint.

The player who was based in California had waited for nearly a month for his winnings to be deposited into his account. However, the casino representative had stated that the player had not completed the necessary wagering.

After several exchanges, the casino representative had escalated the withdrawal for express disbursal via Bitcoin. The player had confirmed receiving his winnings, and the complaint had been marked as resolved. The player from Washington had had an issue with Ruby Slots Casino regarding a withdrawal that had been repeatedly denied. She had claimed to have complied with all the rules and conditions and had not accepted any additional bonuses or promotions.

The casino had responded, saying that the player had not completed the necessary wagering requirements for the bonus she had used.

The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. Despite numerous emails and refund requests, his account had become inaccessible. The casino had found multiple accounts linked to the player, including one with the disputed deposit. The player had been advised to contact customer service to resolve the issue.

After some time, the player managed to access his account through another platform CS and requested the closure of his complaint. We then marked the complaint as resolved. The player from Georgia had experienced delays in her withdrawal process at an online casino due to address verification issues. She had been promised resolution and a callback but did not receive her payout or any contact from the casino.

The player disputed this, stating Bitcoin was the only available option at the time. Eventually, she confirmed the receipt of her winnings. We had facilitated the conversation between the player and the casino until the issue had been successfully resolved. After fulfilling the required playthroughs and making several withdrawal attempts, the player faced repeated denials with conflicting playthrough requirements from different Casino Support Representatives. The lack of transparency and shifting conditions have left the player frustrated.

The player from Connecticut had initially complained about a delayed withdrawal from an online casino. The player confirmed this after checking with his bank and realizing that his deposit had never gone through. The player from Florida had requested a withdrawal less than two weeks prior to submitting his complaint. The player then manually submitted the documents.

The casino had also raised a concern about multiple accounts from the same household, which was resolved after the player clarified that his wife also had an account. The player had confirmed the receipt of his funds and the issue was resolved.

The player from Washington requested a withdrawal prior to submitting this complaint. The player was experiencing an unspecified issue with his bonus winnings. The player struggled to withdraw his balance as his request kept getting rejected. Several other withdrawal requests were also rejected for unspecified reasons. The player confirmed the successful withdrawal approximately 3 weeks after the casino representative was invited to the thread. The player from the US is waiting for his withdrawal for over a month.

The player has confirmed receipt of the payment. The player from Germany is experiencing difficulties withdrawing his bonus winnings due to ongoing verification. The player confirmed that the matter was resolved. The complaint was resolved as the player received his withdrawal.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. The player from the US has requested a bitcoin withdrawal, but it has not been processed yet. A few days later the player shared an update with us - their winnings were finally paid out to them so we closed the complaint as resolved.

The player from US requested a withdrawal a week ago prior to submitting this complaint. The player from the United States has deposited money into a casino account but the funds seem to be lost. The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino confirmed the current documents were sufficient and the player confirmed the withdrawal was successful. The player from United States has requested withdrawals almost three weeks ago.

Shortly after submitting the complaint, the casino informed us that the player had successfully passed the verification. The player confirmed she had received her winnings one week later. The player from United States has requested a withdrawal eight weeks ago. After 1 month of back and forth communication with the casino representative, the player was able to receive his funds and the complaint is resolved.

The player from United States has requested a withdrawal three weeks ago. After some delays, the player was able to recieve her funds and the complaint is now resolved. The player from the US is waiting for his withdrawal to be processed. The issue was successfully resolved. The player from United States is complaining about the lengthy verification process. The complaint was resolved as the player received his winnings on bitcoin wallet. The player from United States has been trying to contact casino support without being successful.

The issue was resolved. The player received his funds. The player from the US requested a withdrawal 3 weeks ago, and it was approved on June 7th. Despite assurances, the payout was delayed due to repeated requests for a higher resolution ID and multiple updates to the Bitcoin wallet address. We communicated with the casino, which confirmed that the payment was made on June 26th. The player subsequently confirmed receipt of the winnings, and the complaint was marked as resolved.

The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days.

After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later. The issue had then been resolved. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The complaint was then marked as resolved.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed.

The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved. The player from South Carolina has been struggling to receive his withdrawal for a month.

Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out. The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July , the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money. The player struggles to close his account as the casino is non responsive. The player from Denmark requested a withdrawal more than four months prior to submitting this complaint. The player confirmed the case was resolved. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.

The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings.

The complaint was closed as resolved. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account.

The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.

The player from United States has requested a withdrawal almost three weeks ago. The player from Georgia is not able to withdraw her winnings. The casino asked her to provide proof of her new payment method, however it keeps being rejected. It has been resolved. She has received it to the address which was originally provided by her. The player from Sweden has requested a withdrawal. Unfortunately, it has been delayed for more than a month.

Player decided not to withdraw his balance but leave it in account. The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved. Despite repeated promises from the casino host, the player had not received the funds after over 45 days.

The issue was resolved, and the player confirmed receipt of all funds. The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July Casino support cited an exceeded payment limit requiring further review. The player acknowledged receipt of the payment, and the complaint was marked as resolved.

The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint.

We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it.

After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation.

We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval.

The player had confirmed the successful resolution and thanked us for our assistance. The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue.

The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed. The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames.

The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.

Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt.

The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds. An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted.

The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint.

The issue was subsequently marked as resolved. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us.

We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos.

After an extension of the resolution period, the player confirmed that she had received her withdrawal. The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate.

After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved. The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. However, the player had insisted she did not own the card and nobody else had access to her account.

The player had been satisfied with the outcome and expressed her gratitude. The player from Texas made a withdrawal request three weeks ago.

The casino has failed to respond via email and only communicates through chat with promises of an escalated case. The player from the United States is facing issues with receiving his payout.

Additionally, he is now unable to log in to the site. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the "solved" one. The player from the US is experiencing delays when requesting withdrawals from the casino. The player confirmed they received the funds. The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. The player from Oregon has been waiting for a withdrawal for less than two weeks. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control.

We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. The player from US is dissatisfied with the withdrawal process. Shortly after, the payment was received and the issue was resolved.

The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet.

The player confirmed that he received the payment about 2 months after filing the complaint. The player confirmed the payment was received successfully. The player received all of their payments and the issue was resolved.

The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino.

Since the player is not responding any more, we are considering this complaint as resolved. The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she has received her winnings.

The player from United States had his withdrawal approved one month ago. After some time the player received his winnings and this case is resolved. The player from the United States complains about an uncertain issue regarding unpaid winnings. The issue was successfully resolved, the player received his funds.

This complaint got successfully resolved. The player from Australia has requested a withdrawal one month ago. The player from Australia is struggling to receive his winnings after being accused of playing a restricted game.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings. The player from Australia has requested withdrawal three weeks ago. After some time the player managed to receive his funds and the complaint is resolved. The player from Australia has been waiting for his withdrawals since February.

The casino managed to look into the issue and the withdrawals started coming to the player. The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint.

Three weeks later, the player informed us she had received her funds. She got it after delay. The player from Australia has requested a withdrawal almost three months ago.

It has been pending since but she received her winnings. The player from Australia has requested a withdrawal a month ago.

Eventually, the amount was payed to the player and the case is resolved. The player from Australia had requested a withdrawal more than a month before submitting the complaint. The player received their winnings 3 weeks later. The player from Australia has requested a withdrawal, unfortunately, it has been delayed for more than a month.

Player got paid. The player from Australia has been waiting for her withdrawal for 3 weeks. The complaint got successfully resolved. The player from Australia has been trying to complete the account verification for over a month. The player has been unsuccessfully trying to withdraw his winnings for over ten weeks. We received a message, the issue was successfully resolved. Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.

Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer.

After continued delays and communication, the player finally received her last payment, resolving the issue. The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player.

We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds. The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of business days each time.

The player had then confirmed receipt of his funds, and we had marked the complaint as resolved. The player from the United States had followed all the necessary steps to play through a bonus and cash out. After the player raised a complaint, we had facilitated communication between her and the casino. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino.

Eventually, the player received her payment and expressed gratitude for our assistance. The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. This had been his first time playing at this casino and he had not redeemed any bonuses before. The complaint had eventually been resolved successfully. The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay.

He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment. The player confirmed the case was resolved, so we closed it accordingly. The player from Indiana had been waiting for a withdrawal for less than two weeks. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino.

After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved. The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player from Sweden is experiencing issues with withdrawals.

The case was successfully resolved, and the player got his withdrawal. The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved. The player from United States has requested a withdrawal more than three weeks ago. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance.

The player got payed and the case is resolved. The player from United States had requested a withdrawal a month before submitting the complaint. The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint.

The player received the payment more than 3. The player from Australia tried to withdraw her winnings, but access to her account has been restricted. The player from Australia had her withdrawal requested six weeks ago. The withdrawal was received by the player eventually and the complaint is now resolved. The player from Australia was dissatisfied with the long withdrawal process.

The complaint was successfully resolved and the player received their payment. The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support.

He threatened to dispute his deposits. The casino complied with our ruling and paid the player the disputed winnings. The player from Australia has requested a withdrawal. Unfortunately, it has been delayed for a month. After delay it was received by the player. The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions. The player from Australia has requested a withdrawal more than two weeks ago. After some time player was paid out so we closed this case as resolved.

User feedback: Terrible. Very positive Positive Neutral Negative Very negative. View all 74 reviews. Accepts players from Russia. No Deposit Bonus:. Not available. Deposit Bonus:.

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User reviews User feedback: Terrible Rated by 74 users. Do you have any experience with this casino? Write a review. United States. So a month to get your winnings. Done with them. Its false advertising. Also called a scam. In addition- they will void your winnings with it without a bonus used. So DO not play here!!!! Or at cool cat, prism, dreams, palace of chance, etc. Customer service- no reason not to approve. Games are just ok. Horrible customer service with generic answers!

They said I had multiple accounts. Then said they only found one. I took screen shots. He offered me a good bonus. Why in the hell would I spend more money if I can get paid. I am filing a complaint. Scammer Jackasses. They do not pay. Come with excuses to not pay. I realize all casinos are going to drag their feet and try not to pay but this casino and their people are the worst.

I highly recommend going elsewhere. They waited 2 weeks and when i inquired on the delay they denied or and wiped out Support was totaly useless. I have been waiting over a month for my withdrawal. A bitcoin withdrawal at that. I have contacted them 5 times, each time the person I talk to has no idea about what was done previously. I contacted again to ask where to send the documents, and at that time im told i did not need to provide any documents as it was a bitcoin withdrawal!

I send the documents and a week later contact again; told they did not receive the documents but that was ok because they did not need any documents from me! I ask them what happened with the last "escalation".

I was then told my documents were escalated, not my withdrawal. After multiple times asking what this meant, I gave up trying to get an answer to that question. Told I did not need to submit documents still. So, I guess a document escalation means I no longer need to provide them!? Maybe the 6th time will be a charm!?

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The check would have expired soon and there is no response from the casino still. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.

Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that. After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.

The casino never reacted to this case and it remains unresolved. After the player requested withdrawal, their account got closed without an explanation from the casino. Deborah asked for a withdrawal, but she was informed that her bank is not supported.

She created another bank account which they suggested and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.

The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months. Bossman did receive his first payment so we highly believe that he did receive the rest of his money.

The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michelle an email about her receiving the last withdrawal in a few days.

However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.

She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.

There is no update if the player received the rest of the winning. The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared. We believe that the player received her money at last.

The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go. After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.

Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid. The player, Lynda from the UK, requested two withdrawals.

She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer. Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. There is no further information on this case. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.

There is no new information about this case. In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.

The player from the US had experienced issues with site accessibility after making a withdrawal request. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint.

However, the player confirmed that he had received his payment on the third day after his withdrawal request. The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. The player later confirmed that he had received his payout, and the issue had been resolved. The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The player from the United States has requested a withdrawal three weeks prior to submitting this complaint.

After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved. The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks.

After cooperation from both the casino and the player, the solution has been found. The player from South Africa is complaining about the lengthy verification process. The player provided this, and after some time, received their payment. The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification. It has been received. The player from Arizona has been waiting for the withdrawal since February.

The casino representative managed to assess the situation and the player was able to receive her withdrawal.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. Two weeks later, the player confirmed she received the payment. After some delays the player was able to receive her funds and the complaint is resolved. The player from Austria has completed wagering for a Free Chip and requested a withdrawal.

Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player.

Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked.

His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal.

The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue.

After that, they confirmed receiving the money, so we closed the complaint as resolved. The player from the US requested a withdrawal in April. The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved. The player from Japan was struggling to complete her account verification. The player shared her Bitcoin address so the casino representative was able to add this to her account.

The winnings were finally paid out, so we closed the complaint as resolved. The player from Texas has requested a withdrawal prior to submitting this complaint. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. The player from United States has requested a withdrawal almost a month ago. After investigation, she has received her winnings. The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino.

This complaint was successfully resolved. The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website.

The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. The player later confirmed that all her payments had been received. The player from the United States is having trouble making a withdrawal.

Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. The player from the US was not able to withdraw his winnings.

The player has received the payment, and the complaint was closed as "resolved". The player from Canada has been waiting for his winnings since September. The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The player received their winnings 2 months later. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review.

The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The player from Virginia had faced persistent withdrawal issues with the casino. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The complaints team marked the issue as resolved. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction.

Later, the player confirmed that the withdrawal was successfully paid. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.

The complaint was resolved as the player got paid out from the bonuses. The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. The player struggled to withdraw his balance as the casino is keep requesting new documents. The player from United Kingdom has requested a withdrawal a week ago. The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint.

Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future. The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino.

The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address.

The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf.

The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied.

The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue. The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us.

However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. The player had confirmed receipt of the refund, which concluded the complaint.

Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue. The player from California had requested a withdrawal prior to submitting this complaint. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The player has received the funds, and the complaint was closed as "resolved".

We ended up closing the complaint as resolved since the player confirmed a successful resolution. The player from the US is experiencing difficulties with the withdrawal of his winnings. The complaint was reopened and the issue has been resolved successfully.

The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved. The player from the US has been waiting for his winnings since November. The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as "resolved". The player from Arizona has been waiting for a withdrawal for less than two weeks.

The player confirmed the payment was received and the issue was resolved. The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player from the United States has requested a withdrawal 11 days prior to submitting this complaint.

The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals.

However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved. The player from the US is experiencing difficulties withdrawing her winnings.

Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved. The player from the United States has requested a withdrawal ten days prior to submitting this complaint.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin.

The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino. The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved. The player from United States is complaining about lengthy withdrawals.

The complaint was resolved after the player received his winnings. The player from United States has requested a withdrawal almost two months ago. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved. The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation. The complaint got resolved.

The player from Austria is having difficulties withdrawing his winnings for an unknown reason. Player got his winning from no deposit bonus. The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Despite having her withdrawal approved since March 14, , and daily email communication, she had not received her winnings.

Upon our request for more information, she had responded affirmatively but did not clarify which questions she was answering. We had extended the response time by 7 days, but the player did not provide further details. Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from the United States had experienced a delay in his withdrawal process at the online casino.

Despite having withdrawn successfully before and having passed the KYC verification, his withdrawal had not been processed within the promised timeframe. After our intervention and communication with the casino, the player confirmed that the withdrawal had been successfully completed.

The casino also confirmed the successful transaction. The player from the US had had issues with delayed withdrawals at an online casino. After winning on slot games, he had attempted to cash out his winnings multiple times but had not received the funds. The player had contacted us for assistance, and we had gotten in touch with the casino.

However, the second withdrawal had faced delays, and after updating his Bitcoin address, it had also been approved. The player had then successfully received all his winnings.

We had marked the complaint as resolved. The player from California had submitted a withdrawal request less than two weeks before contacting us.

The player had verified his account and had been approved for withdrawal, but was experiencing delays. He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. On her second withdrawal request, her VIP3 status had been demoted to Depositor, and her withdrawal request was stuck on pending.

Customer service had been unresponsive to her inquiries. We had requested more information from the player and contacted Ruby Slots Casino for clarification. The casino representative had assured the payment would be processed soon. Despite no communication from the casino about her demoted VIP status and delayed withdrawal, the player confirmed she had received her winnings.

The player from the Netherlands had been waiting for a withdrawal since January 24th, amounting to three weeks of delay. However, the casino had claimed that they had not received the necessary documents for verification.

After several back-and-forths, the casino had finally acknowledged receipt of the documents but had claimed that they lacked a valid method of payout. The player had provided her bank details and after further communication, the casino had confirmed that the payout information was on file and payment was pending. The player later confirmed receipt of her winnings, leading to the resolution of the complaint.

The player who was based in California had waited for nearly a month for his winnings to be deposited into his account. However, the casino representative had stated that the player had not completed the necessary wagering. After several exchanges, the casino representative had escalated the withdrawal for express disbursal via Bitcoin. The player had confirmed receiving his winnings, and the complaint had been marked as resolved. The player from Washington had had an issue with Ruby Slots Casino regarding a withdrawal that had been repeatedly denied.

She had claimed to have complied with all the rules and conditions and had not accepted any additional bonuses or promotions. The casino had responded, saying that the player had not completed the necessary wagering requirements for the bonus she had used.

The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. Despite numerous emails and refund requests, his account had become inaccessible.

The casino had found multiple accounts linked to the player, including one with the disputed deposit. The player had been advised to contact customer service to resolve the issue. After some time, the player managed to access his account through another platform CS and requested the closure of his complaint.

We then marked the complaint as resolved. The player from Georgia had experienced delays in her withdrawal process at an online casino due to address verification issues. She had been promised resolution and a callback but did not receive her payout or any contact from the casino.

The player disputed this, stating Bitcoin was the only available option at the time. Eventually, she confirmed the receipt of her winnings. We had facilitated the conversation between the player and the casino until the issue had been successfully resolved. After fulfilling the required playthroughs and making several withdrawal attempts, the player faced repeated denials with conflicting playthrough requirements from different Casino Support Representatives.

The lack of transparency and shifting conditions have left the player frustrated. The player from Connecticut had initially complained about a delayed withdrawal from an online casino.

The player confirmed this after checking with his bank and realizing that his deposit had never gone through. The player from Florida had requested a withdrawal less than two weeks prior to submitting his complaint. The player then manually submitted the documents. The casino had also raised a concern about multiple accounts from the same household, which was resolved after the player clarified that his wife also had an account.

The player had confirmed the receipt of his funds and the issue was resolved. The player from Washington requested a withdrawal prior to submitting this complaint. The player was experiencing an unspecified issue with his bonus winnings.

The player struggled to withdraw his balance as his request kept getting rejected. Several other withdrawal requests were also rejected for unspecified reasons. The player confirmed the successful withdrawal approximately 3 weeks after the casino representative was invited to the thread.

The player from the US is waiting for his withdrawal for over a month. The player has confirmed receipt of the payment. The player from Germany is experiencing difficulties withdrawing his bonus winnings due to ongoing verification. The player confirmed that the matter was resolved. The complaint was resolved as the player received his withdrawal. The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from the United States has requested a withdrawal two weeks prior to submitting this complaint.

The player from the US has requested a bitcoin withdrawal, but it has not been processed yet. A few days later the player shared an update with us - their winnings were finally paid out to them so we closed the complaint as resolved.

The player from US requested a withdrawal a week ago prior to submitting this complaint. The player from the United States has deposited money into a casino account but the funds seem to be lost. The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification.

The casino confirmed the current documents were sufficient and the player confirmed the withdrawal was successful. The player from United States has requested withdrawals almost three weeks ago. Shortly after submitting the complaint, the casino informed us that the player had successfully passed the verification. The player confirmed she had received her winnings one week later. The player from United States has requested a withdrawal eight weeks ago. After 1 month of back and forth communication with the casino representative, the player was able to receive his funds and the complaint is resolved.

The player from United States has requested a withdrawal three weeks ago. After some delays, the player was able to recieve her funds and the complaint is now resolved. The player from the US is waiting for his withdrawal to be processed. The issue was successfully resolved. The player from United States is complaining about the lengthy verification process. The complaint was resolved as the player received his winnings on bitcoin wallet. The player from United States has been trying to contact casino support without being successful.

The issue was resolved. The player received his funds. The player from the US requested a withdrawal 3 weeks ago, and it was approved on June 7th. Despite assurances, the payout was delayed due to repeated requests for a higher resolution ID and multiple updates to the Bitcoin wallet address.

We communicated with the casino, which confirmed that the payment was made on June 26th. The player subsequently confirmed receipt of the winnings, and the complaint was marked as resolved. The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. Eventually, the player provided the required documents, and the withdrawal was processed successfully.

The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days. After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later.

The issue had then been resolved. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The complaint was then marked as resolved.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin.

The player confirmed the receipt of the payment and the issue had been successfully resolved. The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out. The player from Japan had faced withdrawal issues with Club Player Casino for three weeks.

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